FREQUENTLY ASKED QUESTIONS

 

CUSTOM BUILD
COUNTERFEITS
DEALERS
LE/MILITARY DISCOUNT
MILITARY CONTRACTS
OWNER'S MANUAL
PURCHASING / ORDERS
REPLACEMENT PARTS
RESTRICTIONS / NFA ITEMS
RETURNS
SHIPPING
TECHNICAL
WARRANTY

 

CUSTOM BUILD

I would like to purchase a Custom DDM4 Carbine / URG. What is the process for doing so? How long until I receive it?

When you log on to DanielDefense.com, click on the section titled “Build Your DDM4.”

You must select from the available components. If we do not have a part available for a custom build at that time, it will not be selectable. Once you successfully place an order for a custom DDM4 Carbine/URG it will be built and shipped within 7 days barring any unforeseen circumstances or holds because we have not received an FFL.  Any DDM4 Carbine must be shipped to a Federal Firearms License holder (FFL). It cannot be delivered to your home. If you purchase a custom DDM4 URG, it can be delivered to your home without an issue, as it isn’t a serialized firearm.

I want to purchase a custom DDM4 Carbine/URG but I don’t need a rail system or muzzle device. Can I purchase without those items?

All custom built rifles/URGs must be complete without lacking any components required for operation.

COUNTERFEITS

Airsoft Copies/ Knock Offs/ Policy Relative to Purchases of knock off products? 

It is unfortunate that there are many companies, most overseas, that are producing substandard counterfeit parts and branding them as genuine Daniel Defense parts.  Most counterfeit parts are being sold on Ebay and other auction sites, and sometimes at gun shows.  We recommend that you only purchase Daniel Defense products through a reputable dealer.  If you feel that you have received a counterfeit part, please contact us so that we can attempt to validate its authenticity.  If it is deemed to be a fake, please provide us with the seller’s information so that we can contact them directly.

DEALERS

I am an FFL dealer. I would like to carry Daniel Defense products. How can I sign up to be a dealer?

At this time Daniel Defense does not have the capacity to accept new direct dealers of our products. Daniel Defense products are available from many nationwide distributors such as Acusport Corporation, Lipsey’s, RSR Group, Jerry’s Sports Center, Ellett Brothers, Big Rock Sports, Zanders, and Shooting Sports Wholesale. NFA items are available from Acusport Corporation and Lipsey’s only.

Where I can I find a Daniel Defense Dealer near my location?

Please utilize our Dealer Locator tool located on our website by clicking HERE. Please note many retailers also carry our products sourced from distribution channels. Those dealers most likely will not be on the dealer locator.

What is an FFL and why must I have my gun sent to a Dealer with an FFL.

A Federal Firearms License (also referred to as FFL) is required by anyone engaging in the sale or transfer of firearms in the United States. The FFL entitles the dealer to receive and transfer firearms in accord with the laws set forth by the Bureau of Alcohol, Tobacco, Firearms and Explosives (BATFE). Therefore, in order to receive your weapon, it must first be transferred to a licensed dealer where the appropriate transfer paperwork can be processed.

LE/MILITARY DISCOUNT

What does Daniel Defense require to be qualified for a LE/MIL Discount?

In order to be qualified for our LE/MIL Discount, we will need a copy of your credentials or an email from your work email address.

MILITARY CONTRACTS

Does Daniel Defense hold any Government Contracts?

Daniel Defense is the sole source provider of RIS II Rail Systems for US Special Operations Command.  This is an IDIQ (Indefinite Delivery, Indefinitely Quantity) contract that was awarded in 2005.  To Date, Daniel Defense has delivered approximately 30,000 units to USSOCOM.

We are also the sole source provider of the L85 Rail Platform to the United Kingdom Ministry of Defense.  This is also an IDIQ contract that was awarded in 2008.  To date, Daniel Defense has delivered approximately 110,000 units to the UK MOD.

OWNER'S MANUAL

Do you have a downloadable version of the Daniel Defense rifle manual?

The owner’s manual for your Daniel Defense Rifle, as well as instructions for other products, can be found by clicking HERE!

PURCHASING / ORDERS

I am interested in ordering a DDM4 Carbine or complete URG (Upper Receiver Group), component or accessory. How can I order?

There are multiple avenues in which to acquire Daniel Defense Carbines/URGs. To order a standard model DDM4, you can purchase from a number of Daniel Defense dealers, as well as directly through Daniel Defense. Please utilize our dealer locator tool on our website by clicking HERE. Please note that just because a specific dealer isn’t listed on our dealer locator does not mean that they cannot obtain our products. Daniel Defense has a nationwide distributor network in which many dealers receive products from in lieu of direct from the manufacturer. Daniel Defense will accept direct orders for DDM4 standard model Carbines/URGs with a few small stipulations. We will occasionally have in stock items, but it isn’t common. If we do not have the specific model requested available to ship within 60 days, then with respect we cannot accept the order. If that is the case, we will at that time advise the approximate date in which that specific model is available to order.  In regards to ordering a Custom DDM4 / URG, please see the section regarding the DDM4 Builder.

If I place an order in advance for a rifle or URG, and use a credit card, when will it be charged?

The DDM4 Carbine/URG must be paid for in full at the time of order to ensure there aren’t complications when it comes time to ship.

I purchased a DDM4 Carbine. What all is included with my purchase?

In the box you should find the complete carbine, a Daniel Defense owner’s manual, and one 30 round magazine (where state law permits). This will be included inside a Daniel Defense hard plastic case with foam lining.

I live in Canada and would like to order a DDM4. What is the process for doing so?

Daniel Defense firearms and components are available from Wolverine Supplies in Canada exclusively (http://www.wolverinesupplies.com/).          

I ordered a DDM4 from a dealer. The dealer said they haven’t received it. Can you tell me when you are sending guns to that specific dealer?

Information regarding a certain dealers order can only be communicated to that dealer. Please contact them if you require more information.

I am having a difficult time finding a DDM4 Carbine. When will they be back in stock?

Due to the popularity and demand concerning DDM4 Carbines, they are rarely in stock for direct purchase. We are building and shipping a significant amount of rifles daily. They are typically preordered in advance to ensure a reasonable delivery time. When preordering, we can supply you with the specific week that the Carbine will be built and shipped barring any unforeseen circumstances. There are occasional circumstances in which DDM4 Carbines will be in stock; these will be listed on the website for sale. If the website allows you to purchase an item, it is in stock and ready to ship within 3-4 days.

I see “Call for Availability” on some products listed on your website. What specifically does this mean?

Call for Availability indicates that the product is not currently in stock and available for immediate shipment. You are more than welcome to call and see when approximately it will be available.

What is the status of my order?

When you place your order, you will be provided with a “Build Date” or “Delivery Date” at the time of your order. This date will also appear on your Order Confirmation. This Date is the Monday of the week your order will be fulfilled. If you place an order online, the product is IN STOCK and will ship in 3-4 Business Days.

When ordering online, you will notice your order status as “Pending”, “Processed”, or “Cancelled.”  Brief explanations are as follows:

Pending: Your order has been placed, but a representative has not reviewed the order for processing.

Processed:  Your order has been reviewed and entered into our system. It is our policy to ship orders in 2-3 business days.  When your order is shipped, you will receive an e-mail with your tracking information included.

What are Daniel Defense’s Payment Terms?

Orders for Firearms or URG’s will be charged at the time of purchase. Orders for Accessories will be charged at the time of shipping. Actual shipping costs will be charged at the time of shipping of these orders as well.

Does Daniel Defense accept backorders?

Daniel Defense does not accept backorders per say. We do however accept pre order of our products as we are able to schedule the delivery of our products.

I would like to purchase a Daniel Defense stripped or complete LRG (Lower Receiver Group) but I can’t seem to find any. Are they available to order?

At this time, they are not. Daniel Defense does not offer complete nor stripped lower receivers.

REPLACEMENT PARTS

To obtain missing or replacement parts, please click on the following link, complete the form and submit.

Return Materials Online Form

RESTRICTIONS / NFA ITEMS

What is legal for me to own in my state?

First and foremost it is of the utmost importance for you to research your state’s laws to ensure compliance. As a general rule, our Carbines can be shipped unmodified to all states excluding California, New York, Massachusetts, New Jersey, and Connecticut. We do manufacture a California Compliant version of each of our carbines that comes complete with a bullet button as well as a limited capacity magazine. We do not manufacture an AWB state (NY, NJ, CT, and MA) compliant rifle at this time. We also will not ship a standard model URG to an AWB state (NY, NJ, CT and MA) as they have removable flash suppressors. The only way to obtain an AWB compliant URG directly from Daniel Defense is to utilize the DDM4 Builder and configure a permanently attached Daniel Defense Muzzle Climb Mitigator (Muzzle Brake) as a part of the build.

I live in an AWB state. Do you offer an AWB Compliant Firearm?

We do not offer an AWB Compliant firearm direct from Daniel Defense. That being said, many people choose to purchase a firearm directly from us and then have it shipped to an FFL not in an AWB state to make the modifications for AWB compliance. Daniel Defense does not provide this service.

Does Daniel Defense Offer California Compliant Firearms?

With the exception of NFA Weapons, all Daniel Defense models are available in a California Compliant Configuration that is equipped with a Bullet Button and Limited Capacity Magazine.

What is an NFA Firearm, and how does the process to purchase one work?

A NFA Firearms is a weapon that has been categorized by the National Firearms Act of 1934. These weapons include Short Barrel Rifles (SBR’s), Short Barrel Shotguns (SBS’s) Machineguns, Silencers, and Any Other Weapon (AOW) which meet limited other characteristics. The BATFE collects a $200 Tax associated with these types of weapons. In order to obtain one of these weapons, you will simply place your order just as you would for any other firearm. We will then build the gun and apply to transfer the firearm to your local Class 3 Dealer. It will take between 6-10 weeks for the paperwork to be approved. As soon as the transfer is approved, we will ship the gun to your dealer where you will execute an ATF Form 4 for transfer of the firearm to you (your dealer will assist you with this process). You will enclose the $200 tax payment with the Form 4 and send it to the ATF for approval. The approval process will take 6-12 months. Once the Form 4 is approved, you can take possession of the firearm.

RETURNS

How do I return a product to you?

Returns/Exchanges/Refunds

We have a 100% guarantee on all of our products and want our customers to be completely satisfied with any purchase they make from us. If for any reason you are not happy with our product, simply return the product in as new condition with a copy of your invoice and we will offer you a replacement, exchange or full refund for initial purchase price (minus shipping costs). If you are returning due to a manufacturer error/defect, contact customer support to receive a RMA (Returns Material Authorization) as well as UPS shipping label for return on us.

Requirements

  • Merchandise must be in new condition with original packaging.
  • Merchandise must be shipped in a protective box.
  • Full refund, including shipping, if the return resulted from Daniel Defense error.
  • Refund issued in the same form of payment used for purchase.
  • Refunds are issued within 5-7 business days of our receiving and processing your return.

Faulty Products

If the product has been used in accordance with the manufacturer's instructions but is faulty, defective, unfit for purpose or does not match the sample/description please contact our Customer Service team to obtain a RMA (Returns Material Authorization) as well as UPS shipping label for return. Where the product is determined faulty or unfit for purpose we will repair/replace or provide you with a refund or exchange.

Firearm Service and Repair:

-Should your firearm require adjustment or repair, make sure it is NOT LOADED then call Daniel Defense Customer Service at (912)851-3217 to obtain an RMA (Return Merchandise Authorization) as well as an UPS shipping label for return. 

-Please remove any accessories before shipping and do not include any explosives.

-If you are returning an item for any reason and do not have a Returns Materials Authorization or have not spoken with a Customer Service Representative please send the item to the following address with a letter enclosed stating your issues as well as your contact information:

Daniel Defense, Inc.
Attn: Customer Service
58 Firefly Drive
Ridgeland, SC  29936

Online Return Form

SHIPPING

I ordered a product from Daniel Defense. How will it be shipped?

Your product will be shipped FedEx- Home Delivery. Even if you order a rifle from us shipping to your FFL, it will be listed as FedEx-Home Delivery. This does not mean it is being shipped to your home. It’s simply another name for FedEx Ground.

How will I know when it has been shipped?

When your order is shipped, you will receive an e-mail with your tracking information included.

TECHNICAL

What profile barrels does Daniel Defense offer?

We offer 4 barrel profiles currently: Lightweight (LW), M4, Government, and Strength 2 Weight (S2W®). The Lightweight profile is our lightest barrel profile and is available in 14.5” and 16” Lengths in both carbine and mid-length gas systems. The M4 profile incorporates the cut for the M203 in the barrel and is available in 14.5” and 16” lengths only. Government Profile barrels lack the M203 cuts and is available in lengths ranging from 10.3” to 16”. The S2W profile is a heavier profile and is only available in a mid- length gas system in 16” and 18” lengths.

Does Daniel Defense Offer custom gunsmithing?

Daniel Defense currently does not offer custom gunsmithing.  We ask that you seek the expertise of a local gunsmith for all gunsmithing services to include rail system installation, barrel installation, etc.  If you do not have a gunsmith in your area that can perform the work that you are seeking, please contact us so that we can try to point you in the right direction.  Depending on the circumstances, we may agree to perform the work should no other means be available to you.  This will only be offered on a case-by-case basis and fees will vary.

Does Daniel Defense Require a Break-in Procedure for your barrel?

Because we Cold Hammer Forge our barrels, they do not require a break-in procedure as a cut rifled barrel would.

What ammunition is recommended for use in Daniel Defense rifles?

We only recommend the use of factory loaded, brass cased ammunition.  We urge all of our customers to stay away from steel cased ammo and reloads.  In regards to our 5.56 carbines, all are chambered and function tested with 5.56 ammunition.  It is safe to shoot .223 Rem but not all will perform on the same level.  Find some ammo that works, and stick with it.

What twist rates does Daniel Defense produce?

While we have offered several variations in the past, the current twist rates are as follows:

                  5.56NATO- 1:7

                  6.8SPC II- 1:11

                  300BLK- 1:8

What calibers does Daniel Defense offer?

We currently offer rifles chambered in 5.56, 6.8 SPC, and 300 AAC Blackout.  We do not offer a rifle chambered in 7.62x51 (.308) or any other caliber at this time.

What are the differences between Carbine, Mid-Length, and Pistol Length gas systems? 

Historically, the M4 Carbine was designed with a carbine length gas system; therefore, most commercially available M4 carbines that are on the market today are built with this in mind.  There is absolutely nothing wrong with a carbine length gas system on a 16” barreled M4, but it does produce more gas pressure than necessary to make the gun operate. 

The Mid-Length Gas System was developed solely around a 16” barrel.  The gas port is a couple of inches closer to the muzzle, thus reducing dwell time, gas pressures, and overall perceived felt recoil.

Pistol Length Gas Systems are only prominent on barrels shorter than or equal to 10.3”.  Currently, Daniel Defense manufacturers two rifles with this gas system length.  These rifles are the 300 Blackout SBR and the ISR in 300 Blackout.

What can I expect in regards to accuracy out of a Daniel Defense Rifle?

Accuracy is a very subjective topic and a lot of variables come into play such as ammo, optic, shooter, and weather conditions.  Each rifle is going to perform a little differently so we recommend trying a few different types of ammunition to find what shoots best.  At a very minimum, you should be able to cover a 5 shot group at 100 yards with your fist.

In regards to our 5.56 rifles with 1:7 twist ratios, you will achieve best accuracy with bullets that weigh 62 grains and heavier.

WARRANTY

What warranty do you offer?

Warranty Policy/Warranty Claims

We offer a 100% lifetime guarantee on all manufacturer defects.  Guarantees are transferable. If any item we manufacture is faulty, defective, or broken due to manufacturing, we will repair/replace at no additional cost to you.

At Daniel Defense, we work to redefine the benchmarks of quality and service. We have invested in our employees, our equipment, and our relationships to ensure we continue to provide our customers with on-time deliveries of defect-free products at competitive prices.  In both manufacturing and administration, Daniel Defense is creating a culture of precision that will continuously improve as we continue to become a top defense manufacturer.  You will be satisfied with our products and service.  I guarantee it. 

–Marty Daniel, Founder & CEO

Warranty Claims

If you experience any issues with our products due to manufacturer defects, contact a Customer Service Representative to obtain a RMA (Returns Material Authorization) as well as a UPS shipping label for return.  Once receiving the item, we will repair/replace to ensure your issues are resolved or offer a refund/exchange if necessary.  If you are returning an item for any reason and have not spoken with a Customer Service Representative, please send your item to the following address with a detailed note inside stating your issues as well as your contact information. Shipping costs will be reimbursed if problem is determined to be manufacturer related.

Daniel Defense, Inc
Attn: Customer Service
101 Warfighter Way
Black Creek, GA 31308
Main Line- (866)-554-GUNS (4867)
Customer Service-  (912)-851–3217

Online Warranty Repair Form

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